Six steps, in order, every time
From first enquiry to final delivery, nothing is improvised. This page sets out the Ubuntu Gold transaction process exactly as we run it — so you know what happens next before it happens.
A transaction fails at the step someone skipped
Most gold transactions that go wrong do not fail at the end — they fail at the beginning, at a check that was rushed or a document that was promised for later. Our process exists so that no step can be skipped, reordered or waved through. Each stage must be complete before the next begins.
Inquiry — you tell us what you need
Every engagement begins with your requirements, stated plainly: the quantity you are seeking, the purity you require, the timeline you are working to, and the destination the material must reach. We ask questions until the picture is complete.
What you receive back is a realistic answer, not an eager one. If current supply conditions cannot meet your requirement, we say so at this stage — before anyone has spent money or made a commitment.
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Requirements recorded in writing
Quantity, purity, timeline and destination are documented from the first conversation.
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Feasibility assessed honestly
Your requirement is checked against real supply conditions, not against what a seller claims.
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Response within one working day
An adviser replies with a realistic assessment — and the questions we still need answered.
Verification — nothing moves until it is real
Before any introduction is made, the people on the other side of the table are identified and screened. We establish who they are, what they are licensed to do, and whether their history supports the claims they make.
The material is held to the same standard. Its existence and its provenance are confirmed — and an independent assay is arranged that you or your representative can witness. A seller’s word is never treated as evidence.
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Counterparties screened
Identity, licensing and track record are checked before any introduction is made.
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Material existence and provenance confirmed
The gold is inspected and its origin documented before anything else moves.
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Witnessed assay arranged
Weight and purity are established by testing the buyer can attend and observe.
Compliance review — checked against every jurisdiction
A gold transaction crosses borders, and each border has its own rules. At this stage we review the licences and export requirements that apply in the jurisdictions involved — Uganda’s and yours — before anyone commits to anything.
Where a requirement is not yet met, it is named, in writing, with what would be needed to meet it. A gap found now is an inconvenience; a gap found mid-transaction is a loss.
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Licences reviewed
The licences held by each party are checked against the role that party will play.
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Export requirements mapped
The documentation the route demands — origin, export and import — is listed for the jurisdictions involved.
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Gaps flagged before commitment
Anything missing is raised now, with a clear account of what it would take to resolve.
Documentation — paper before commitment
Only now are the transaction documents drawn up: contracts, assay records and custody papers, completed in full and shared with every party. Nothing is signed against a document that is still “on its way”.
This order matters. When you commit, you commit to terms you have read, covering material that has been tested, with a paper trail your own compliance team can follow. That is the standard, on every file.
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Contracts completed and agreed
Terms are set out in full and reviewed by all parties before anyone signs.
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Assay records compiled
The results of the witnessed assay are attached to the file, not summarised from memory.
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Custody papers shared before commitment
Chain-of-custody records travel with the material — and every party holds a copy first.
Transaction support — one steady hand on the process
As the transaction executes, we coordinate the moving parts: inspection is scheduled and attended, settlement logistics are arranged in the agreed sequence, and every party hears the same information at the same time.
Most disputes in this trade begin as silences — a party left waiting, an update that never came. Our role at this stage is to make sure there are none. Questions are answered while they are still small.
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Inspection coordinated
Time, place and attendance are agreed in advance, and the results are recorded.
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Settlement logistics arranged
The agreed sequence of settlement steps is managed so that no party moves out of turn.
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Communication managed between parties
Updates flow through one channel, so every party works from the same facts.
Delivery coordination — the file closes in writing
The final step is arranged with the same discipline as the first. Secure handling and handover are planned, carried out and confirmed — with each transfer of custody recorded as it happens, not reconstructed afterwards.
When delivery is confirmed by all parties, the records close the file. What remains is a complete account of the transaction from enquiry to handover — and, in most cases, the beginning of the next one.
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Secure handling arranged
Packing, custody and movement are planned in advance with the parties responsible at each stage.
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Handover confirmed by all parties
Delivery is not assumed complete until every party has confirmed it in writing.
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Records close the file
The complete paper trail — assay, custody, contract and delivery — is archived and available to you.
What this protects you from
The process is not ceremony. Each step exists because it closes off a specific way that gold transactions go wrong for buyers.
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Unverified material
No commitment is made against material that has not been independently tested. The witnessed assay in Step 02 means you buy what the instruments say — not what the seller says.
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Undocumented origin
Material without a documented provenance does not enter the process. Origin records established in Step 02 travel with the gold to handover, so your compliance position is defensible end to end.
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Mid-transaction changes of terms
Because contracts, assay records and custody papers are completed and shared before commitment in Step 04, there is a written baseline. Terms cannot quietly drift once the transaction is moving.
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Uncertainty at handover
Delivery is planned, executed and confirmed as its own step — not left as an afterthought. You know where the material is, who holds it, and when custody changed hands.
Begin the conversation
Tell us what you are looking for. An adviser will respond within one working day — with questions first, and promises only when we can keep them.
Or call directly — +256 200 924 690